Refund policy
Refund Policy
At Winmarra Weavings, we take great care in crafting every piece. Because many of our products are handmade or made-to-order, please read this policy carefully before purchasing.
Made-to-Order Items
Made-to-order pieces are created specifically for you and cannot be returned or exchanged unless they arrive damaged or defective. Please double-check sizing, colour preferences, and any personalisation details before placing your order.
Ready-Made Items
We accept returns on ready-made, non-personalised items within 14 days of delivery, provided the item is unused, in its original condition, and in original packaging. Please contact us before sending anything back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it with a photo of the item and your order number. We will arrange a replacement or refund at no cost to you.
How to Request a Return
To begin a return, please contact us through our store with your order number and details of the issue. We will respond within 2 business days with next steps.
Refund Processing
Once a return is received and inspected, refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned or refunded:
- Made-to-order and personalised items (unless faulty)
- Items returned after 14 days of delivery
- Items that show signs of use or damage not caused in transit
Contact
For any questions about your order or our return process, please reach out through our store.